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CQC ratings

Care Quality Commission Report

Clouds House was rated ‘good’ across all areas of the inspection in the Care Quality Commission inspection in December 2018.

Inspection highlights

Clients were positive about the service and staff treated clients with compassion and kindness.

Staff morale was high and the staff team felt respected and valued.

Managers at all levels in the service had the right skills and abilities to run a service providing high-quality sustainable care.

Staff were skilled, competent and knowledgable in meeting the needs of people who used the service.

Safe detoxification and treatment based on national guidance and best practice.

High-quality pre-admission assessments using nationally recognised tools.

All areas were safe, clean, well-equipped, well furnished and well maintained.

The design, layout, and furnishings of the service supported clients’ privacy and dignity.

The service treated concerns and complaints, and client safety incidents seriously.